Frequently Asked Questions

What is Your Exchange Policy?

Products are subject to exchange under the following circumstances: Requests must be made within 3 days of purchase. The desired replacement product should be available on the website at the time of the request. Exchanges may also be granted if users face extended periods of proxy downtime and this can be verified by our support team.
What Protocols Do Your Proxies Support?

Our proxies are compatible with HTTP, HTTPS, and SOCKS protocols, offering flexibility and support for a wide range of use cases.
How Frequently Can I Rotate Proxies?

Proxies typically take around 30 seconds to rotate. Customers can customize the rotation interval to suit their specific use cases and requirements.
What is Your Refund Policy?

Customers can request a refund within 24 hours of using a purchased proxy if they find that the product does not meet their requirements or use cases. Requests must be submitted directly to the support team at support@usamobileproxystore.com. Please note that account credits are not subject to refund.
Why Do I Need to Purchase Credits First?

Purchasing credits first ensures secure and streamlined transactions, as it minimizes the need for repeated payment verifications for individual purchases. Credits do not need to be used immediately, giving you the flexibility to use them according to your requirements over time. Additionally, having credits readily available is an efficient way to facilitate auto-renewals, ensuring uninterrupted access to our services.
Are Your Proxies Compatible With Social Media Platforms?

Our proxies have been tested and certified to work with all social media platforms. They also integrate seamlessly with all types of OSs, browsers, as well as applications that are utilized for use cases like scraping, data mining, market research and automation.
Do You Offer Free Trials?

We do not offer free trials. However, we recommend that customers interested in evaluating our proxies opt for a 24-hour subscription. This provides an affordable opportunity to test our services and assess their suitability for your needs.
Do You Support Auto-renewals for Subscriptions?

Yes we do. Customers can renew your subscriptions by adding sufficient credits in their account before a subscription expires. Our credit-based renewal system also allows customers to cancel their subscription any time if our proxies do not meet their requirement or use cases.